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End-of-year industry outlook
Next week we welcome a new year and, more importantly, a new decade. Chris Branagan, our Director...
Amoma’s closure creates an important question for hoteliers: how to stop OTAs abusing discounted rates?
The closure of Amoma last month generated a lot of news. Within that you may have seen debate about...
Why foreign is best for US hoteliers looking for high-value guests
Visitors to the United States are responsible for nearly 1.2 million U.S jobs that represent $33...
Could lead-time be the most undervalued KPI by hotel revenue managers?
The philosophy of hotel revenue management is to sell the right product to the right customer at...
Travelling by air began 100 years ago this week
Last weekend was the 100th anniversary of the first scheduled international air service. On August...
Can hoteliers cross-sell guests ancillary services before they even arrive?
We all know that nowadays many hotels are looking to become retail platforms and lifestyle brands,...
The two-billion dollar airline opportunity for hoteliers
Did you know that there were around four billion passengers carried on airplanes last year? But...
Many travellers don't yet want to give up disposable toiletries: how should hoteliers react?
Saying goodbye to disposable items is not news in the hospitality industry. As a Chinese person...
Attribute-based selling: the future of hotel distribution?
ABS braking revolutionized car safety decades ago, but could a very different type of ABS...